FAQ's

Designer Sale Signs - Frequently Asked Questions      

 

Question I've noticed some Sale Sign websites that have strange trading and contact hours, are they legitimate and why not the usual Australian trading hours of 9.00am to 5.00pm ?

Answer No matter what you purchase over the internet, if the company  does not act in a fashion that is considered to be normal Australian business practice, ask yourself why?  In most cases these "part time" sign traders (their most common trading/despatch hours are 10.00 am till 3.00 pm)are run by backyarders as a sideline to their "everyday" job. They make all sorts of spurious claims about their products, but are simply re-sellers for overseas sign companies and run out of their home garage.

In many cases you can actually buy the products from their suppliers website for considerably less than than you'll pay from these "backyarders" !!  (........and the reason for the strange trading/website contact hours....... They are away working at their "real jobs"  ! )

Question-  I've noticed sale sign companies that try to "lure in"customers by making wild price comparison claims, but on closer inspection, they have only ONE PRODUCT in each category discounted which enables their comparison figures to look dramatic, leaving 99% of their range at FULL PRICE.

Answer -Every industry has it's scam merchants, and this industry is no different. "Bait" advertising is an age old practice used by the scammers and is easy to spot. More often than not, when you carefully check their range, you'll find the "GREAT PRICE" only applies to one or two "bait" products from their entire range, with the majority of their products DRAMATICALLY more expensive than their baited "comparison" products.(It is common for the scammers to use vinyl banners as their price distortion tool in their scam  "comparison" price) . When you check the range of any online sign supplier and find that one product out of a particular range is  considerably cheaper than the rest of the range, (e.g Sale Banners) and "coincidentally" is the same product used in their price comparison,.......... you've found your scam merchants ! 

DESIGNERSALESIGNS.COM offers Australia's largest range of Retail Sale Signs and Australia's most competitive prices every single day of the year. No tricks, no scam comparisons, no clever wording and no repackaging the same old products differently to make your product range look bigger than it really is.....    We strongly suggest you choose the products that you would like to buy, make your own comparisons CAREFULLY, and check - are these products free of delivery charges, are they identical in quality, size, weight of stock, printed one side or both sides, are they laminated ? ..etc . 

When you find that a comparison that has been made is shown to be comparing"apples with watermelons ", we suggest you treat their dishonesty with the contempt it deserves . Our company deals daily with some of Australia's largest retailers, and has grown to become GENUINELY Australia's largest supplier of retailer signs by remaining ethical at all times, and giving good old fashioned customer service to EVERY customer, EVERY day, at great prices.

 

Question - Can i talk to someone in person to assist me if i need a question answered ?

Answer  -  Absolutely.  ........Just dial 1300792267 (9.00 am to 5.00 pm - mon-fri) for the cost of a local call Australia-wide and one of our friendly staff will give you their full attention.

 

Question - I am not confident/comfortable ordering online, can i place my order using a different method ?

Answer  -  You are welcome to order by fax download our FAX ORDER FORM from here- and fax to our secure orders area on 1300796575 (24 hours - 7days) or phone - 1300792267 (9.00 am to 5.00 pm - mon to fri) .... all for the cost of a local call.

 

 Question - I have found some sign websites that lure you all the way to their online checkout, and then whack you with "inflated"delivery fees and packing fees. .....I need  signage with a great price and FAST DELIVERY, but i dont think i should pay inflated "packaging fees" and "freight charges".  

Answer -  Designer Sale Signs guarantees not only GREAT PRICES on their entire premium quality product range, but absolutely NO packaging fees and NO delivery fees !  We'll have them packaged and delivered to your door Australia-Wide fast and FREE OF CHARGE. .....The pricing shown on our website and our catalogue is our final price, no hidden costs or extra charges ... EVER ! 

                                      

Question  - How secure are my credit card and personal details ?

Answer  - Our website uses 128 bit encryption (the most powerful website encryption system available) to guard your credit card and personal details. We take security very seriously, and guarantee the security of all your details whether you order by website, fax or telephone.

 

Question  - what payment options do i have ?

Answer  - You can pay online with Visa, Mastercard, Pay Pal or direct deposit. Fax orders can be paid by Visa, Mastercard or Direct Deposit. Phone orders can be paid by Visa or Mastercard.

 

Question - When i look at some of your designs , i feel ilke i've seen them somewhere before ?

Answer - Apart from the fact you probably have, it's no coincidence that we employ similar design principles  to our entire range, as many of Australia's leading retailers. Modern fonts, stylish-high contrast colours and bold "LESS IS MORE" messages. .....

Some retail signage companies will have you believe that their embarrassingly "busy" designs (with multiple colours) work great in a retail environment. NOTHING COULD BE FURTHER FROM THE TRUTH.  They simply blend into the  already busy backdrop that is retail, and in many cases have little or no impact. You still spend the same amount of money, for half the impact and half the "SALE" $$ turnover .

One of the first things that a graphic designer is taught is that your designs must allow your message to be seen through the general clutter of the environment that your signs are being dispayed in. Retail is one of the most "cluttered" environments' there is, and to get your "SALE" message across successfully, your signage must stand out like a beacon, NOT "blend in" to all the other visual distractions.                                                  

 

Question - I've heard about your "best price"guarantee. Explain your price policy ?

Answer  -  It's simple. We guarantee that if you find a better price (including next day delivery)on any items similar in size and quality that you wish to purchase from us, we will send you a second identical item free of charge ! 

 

 Question  - Do you guarantee the quality of your products ?

Answer  -   Yes, and our guarantee is IRON CLAD. If you are not 100% happy with the quality of any of our entire range of products, simply return them to us within seven days of receipt for a friendly refund. ..... We're so confident you'll love our products as much as we think you will, we'll even pay the postage back !

 

Question  - We need our order fast. How do i know that you have the items that i want in stock ?

Answer  - we hold massive stock levels. If you can see them on our website, they are in stock.

 

Question - Do you have a minimum order ?

Answer   - Yes, our minimum order by phone, fax or online is $69.00

 

Question  - Do you offer volume discounts ?

Answer  -  We supply many high volume users throughout Australia. Call us on 1300792267 or email us at sales@designersalesigns.com  if you'd like a quote on a volume order.

 

Question  - Do you ever offer price promotions and/or have "SALE"periods ?

Answer   -   We sure do !   ....... It wouldn't seem right to be Australia's leading supplier of Retail Sale Signs and not have our own "SALE" every now and then. .......Simply tick the box when you are creating your customer account , and we'll shoot you an e-mail every time they're on ! (and by the way - no, we won't bombard you with annoying e-mails)

*Order any of our Retail Signage range - Online, by Phone or Fax, for FREE DELIVERY AUSTRALIA-WIDE within 1 to 3 business days to 98% of Australia. (Remote locations can expect up to 4 days for sign delivery to your store)